What is Hosted IP PBX: A Complete Guide A hosted PBX phone system is an advanced phone service offered over the internet. It allows businesses to place and receive calls over the Internet. The thing that differentiates Hosted IP PBX from on-premises IP PBX is that a Hosted PBX system is managed and maintained on …
Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. BPOs are investing in multichannel customer support software so that they can offer their customers a choice of communication channels as well as an omnichannel experience. An omnichannel call center software …
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