Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the acf domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the hide-my-wp domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the popup-builder domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wpcf7-redirect domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the web-stories domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the astra domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/html/wp-includes/functions.php on line 6121
IVR & Agent Survey - HoduSoft

Hodusoft

Menu
Home >> Contact Center Software  >> IVR & Agent Survey

Call & Contact Center
IVR & Agent
Survey

With the IVR & Agent survey add-on feature of HoduCC, you can collect feedback and conduct survey campaigns in just a few clicks. IVR surveys collect customer data through an automated preset list, allowing businesses to gather real data without using human resources. Management of manual agent surveys becomes straightforward too.

Gather customer feedback through a short, easy-to-use survey that can be accessed through the IVR system or directly via an agent. Identify and address any issues that may be affecting customer satisfaction as soon as possible.

You can choose the type of question, the language, and the length of the survey by using fully customizable survey templates. Real-time data collection and analysis allow you to gain valuable insight into customer experiences. This will help you to improve customer satisfaction, increase retention, and boost revenue for your business.

Benefits of IVR & Agent Survey

IVR SURVEY

       

  • Data can be collected automatically through DTMF inputs
  • Managers can review the IVR survey summary with a click
  • Easy to manage survey campaigns
  • Customizable campaign configuration
  • Run automated call campaigns without human intervention
  • Detailed IVR survey reports
 
MANUAL SURVEY

   

  • Create your own survey template
  • Quick mapping of survey template to call campaign
  • Agents can gather data by filling up the survey templates as per response from customers
  • Detailed survey reports
 

Don’t let customer dissatisfaction affect your bottom line. Try HoduCC’s IVR & Agent Survey feature today and see the difference!!

Connect with our Experts Now!

Scroll to Top

    Schedule a meeting



      Request a Free Demo