Call Center and Contact Center Software Difference Complete Guide Customer service is an integral part of the business. In the time of online retail and social media, most businesses realize the hidden value in customer service and its positive correlation to business success. Over 50% of customers across all age groups prefer phone communication to …
Call Center and Contact Center Software Difference Complete Guide Read More »
How Work from Home Contact Center Software Can Solve Remote Work Challenges? The Covid-19 has altered our work life in many ways. Most of us are still working in the pandemic-ushered work from home mode. What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad …
How Work from Home Contact Center Software Can Solve Remote Work Challenges? Read More »
HoduCC makes it to Gartner’s Category Leaders & FrontRunners List There is nothing more rewarding than knowing that you are truly serving your customers well. HoduCC – the Call Center Software and Contact Center Software has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital …
Tips to transform call center into experience center with predictive dialer For most customers, banking is a part of their everyday habits. Going to the ATM for ready cash, using debit and credit cards for purchases and monthly bill payments, transferring money to family and friends, the list is long. Customers share a relationship with …
Tips to transform call center into experience center with predictive dialer Read More »
6 Features to Look in Multi-Tenant IP PBX Software Before You Buy In simple terms PBX (Private Branch Exchange) is a telephone system that is used within a company to connect users through voice on local lines. It has long been used in organizations of all size to enable specialized switching among users, who just …
6 Features to Look in Multi-Tenant IP PBX Software Before You Buy Read More »
The Advantages of Having a Call Center Software for Financial Services For a bank, the customer call center plays a key role in the success of their business. For customers, fast, efficient service is not a comfort – it is a need. As more and more customers shift to digital banking solutions, the interaction between …
The Advantages of Having a Call Center Software for Financial Services Read More »
Top Features of Call Center Software Beneficial for the transportation business call center software In order to survive in today’s customer-centric world, it has become essential for businesses to provide an excellent experience to their customers. No matter what industry it is, the business must invest in making efforts to delight its customers. A key benchmark …
Benefits of Contact Center Software for Healthcare Industry The COVID-19 pandemic has affected every aspect of our life. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The demand for contact center software shot up considerably. According to Gartner, over 40% of customer service and support leaders experienced increased …
Key features of A Contact Center With Work From Home Agents HoduCC-Contact Center Software is one of the best solutions that facilitate smooth business communication while improving productivity and providing better ROI. It is a comprehensive and secure software system that assures uninterrupted, flawless, and cost-effective business communication throughout the world. This on-premise software system …
KEY FEATURES OF A CONTACT CENTER WITH WORK FROM HOME AGENTS Read More »
The Need and Importance of Automatic Call Distribution System in Call Centers For today’s businesses, call centers act as an important platform to get connected with customers. Through this medium, businesses can resolve customer issues, enhance their image, and build a huge customer base. Even customers find call centers an efficient way to connect with …
The Need and Importance of Automatic Call Distribution System in Call Centers Read More »