How Monitoring Makes Life Easier for Supervisors in Call Centers The Right Call Center Software Makes a Huge Difference Agents contribute to the call center’s success. Even more important is the role the supervisor plays in performance improvements. It is not surprising that most or all call centers employ supervisors to monitor and manage call …
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What Call Center KPIs You Need to Track to Improve Performance? To ensure the effectiveness and efficiency of a call center, it is vital to analyze its Key Performance Indicators (KPIs). Everybody including the call center managers, supervisors, or decision-makers is aware of the importance of analyzing call center KPIs. However, they may not be …
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10 Essential Call Center SOFTWARE Features to Look Forward in 2021 In order to provide superior customer service and enhance customer satisfaction, businesses need to have a seamless call center operation. With the help of call center software features, businesses can easily track, monitor, manage, and route phone calls. However, businesses that deal with a …
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HoduPBX Multi-Tenant Software won the Internet Telephony Excellence Award 2020 We are proud to proclaim that HoduPBX is honored Internet Telephony Excellence Award 2020 for delivering an exceptional IP communication solution by Internet Telephony magazine. Since 1998, INTERNET TELEPHONY magazine has been the IP Communications Authority. And, receiving the award from such reputed incorporation is …
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How Voice Broadcasting Software Can Help You Send Personalized Voice Messages On Holiday Season Voice broadcasting software is a useful tool that assists in sending pre-recorded voice messages to your consumers. It provides a mass communication technique that allows users to send personalized calls to a vast number of people at a time. It connects …
Importance of Real-Time Reports & Analytics in Transforming Contact Centers Just imagine this scenario—it’s the first working day for several new agents at your contact center. Upon logging in, they’re overwhelmed by a huge volume of calls and the abandonment rates along with call wait times go through the roof. Is there anything you can …
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Importance of Video Chats in Contact Center for Banks Video chats have become the norm for almost all businesses across industries, including the banking sector. Over the last few years, a majority of banks are relying on video chat and omnichannel contact center software to deliver quality customer service. A 2018 study jointly conducted by …
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All You Need to Know About the Importance of Predictive Dialer Software for Contact Centers Predictive dialer technology is one of the most important innovations in the contact center industry. Before its invention, customer service agents would dial phone numbers manually to make outgoing calls. It not only consumed a lot of their time but …
Why Choosing the Right Multi tenant IP PBX Software Provider is Important for VoIP Service Providers As a revenue-generating tool, the IP PBX software is priceless for VoIP service providers. Also known as the IP PBX system, it helps businesses centralize calls by preventing the need for installing individual phone lines. However, your success depends …
Importance of Video chat in contact centers As the world is hit by the COVID-19 pandemic, personal meetings and home visits are fading away. Today, we follow the norms of social distancing, which has changed human interaction. In recent times, there has been a drastic shift in the way people interact and communicate with each …