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HoduCC Zoho Phonebridge Integration

How Hoducc Zoho Phonebridge Integration Improves Productivity For Contact Centers

Contact Center Software / By

How Hoducc Zoho Phonebridge Integration Improves Productivity For Contact Centers   In today’s highly competitive environment, as companies jostle to grab a pie of the customer relationship becomes integral. It is exactly why most companies prefer to use Zoho Phonebridge or similar CRM (Customer Relationship Management) software to store all the information of the customers. …

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Contact Center Software

Contact center customers’ engagement transformation after COVID-19

Contact Center Software / By

Contact center customers’ engagement transformation after COVID-19 The new normal after COVID-19 brought innovative ways to boost business communication. Somehow the pandemic has brought lasting change for customer engagement through the contact center software. The businesses were promoted on the ongoing customer service through remote working and video conferencing.  Moreover, many contact centers have not …

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Voice Broadcasting Software

The Numerous Benefits of Using Voice Broadcasting Software for Business, Governments, Healthcare

Voice and SMS Broadcasting Software / By

The Numerous Benefits of Using Voice Broadcasting Software for Business, Governments, Healthcare There are different ways to reach out to mass audiences. You can use newspapers and use Radio and TV. You can use digital channels such as Whatsapp, SMS, email, and, of course, the standard phone call. All these have some shortcomings or others. …

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How to run smooth business operations while promoting remote work_

How to run smooth business operations while promoting remote work?

Call Center Software / By

How to run smooth business operations while promoting remote work? Remote work is a necessity for almost all businesses across the globe. The Corona pandemic has changed the way of business operations. The demand for social distancing forced companies to practice working from home for safer and smoother business operations. In fact, it’s a good …

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How to ensure standardized security for contact centers

How to Ensure Standardized Security for Contact Centers

Contact Center Software / By

How to Ensure Standardized Security for Contact Centers Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to security standards strictly. Most contact center software users nowadays are aware of the perils of contact center security lapse.  Besides, because of …

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Contactless operation of contact center with contact center software

Contactless Operation of Contact Centers With Contact Center Software

Contact Center Software / By

Contactless Operation of Contact Centers With Contact Center Software COVID-19 could be termed as a blessing in disguise for contact center software employees. The shift to widespread remote work meritoriously leveled the playing field for many contact center employees. Almost everyone in a call center is a remote agent. This means the contact center software …

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Call Center Software

DOT WFH Extension Till 31st December 2020 Yet Another Reason to Get Your Call Center Software

Call Center Software / By

DOT WFH Extension Till 31st December 2020 Yet Another Reason to Get Your Call Center Software COVID-19 popularized the term Work From Home. What used to be an option became mandatory. It is proving to be a practical way to ensure continuity of business and work. Even DoT has extended relaxation up to 31st December …

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logistics industries drive superior customer experiences with omnichannel contact center software

Logistics Industries Drive Superior Customer Experiences with Omnichannel Contact Center Software

Contact Center Software / By

Logistics Industries Drive Superior Customer Experiences with Omnichannel Contact Center Software Logistics sit in the middle. On the one side are the end buyers relying on logistics for quick and safe delivery of products. On the other side, there is the client or seller making use of logistic services. Any reduction in the quality of …

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