5 Tips to Simplify Call Center Software The call center industry is one of the most competitive industries in today’s time. Aside from the strong influx of clients and callers, companies also have to consider their agents. If not, the hectic schedules and tiring calls can badly impact the efficiency and productivity of Agents. From …
The Difference between a Call Center and Contact Center Are you looking for the best framework to cultivate a loyal customer base and attract a cadre of new customers? If yes, then you need to figure out how to meet those people along their customer journey. Besides, it is equally important to successfully address …
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HoduSoft brings HoduCC for Call Centers during COVID-19 pandemic The coronavirus outbreak has shaken the performance and growth rate of all sorts of businesses. Businesses are permitting their employees to work from remote locations to maintain the efficiency and growth rate of the company. They are searching for tools and software that can assist …
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Role of Audio Conferencing Software in the global Corona Pandemic The present epidemic situation of Coronavirus is very difficult for all of us. It is a time of great patience and cooperation between humans of all nations and religions. During this time, humans should coordinate with the government of their respective states. It will …
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Covid-19 Isolation Barriers Breaches by Audio Conferencing Software Covid-19 is a pandemic of epic proportions that threatens to bring the world to a halt even as life slows down. Streets remain deserted as people stay indoors. However, communication is essential as is a collaboration between people and teams at various levels. While phones may …
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Our products are warmly welcomed in Romania – HoduSoft Hodusoft is an IT-based firm offering services and solutions for IP BPX, Contact Center, Video Conferencing, and Audio & Video Broadcasting. It’s a great honor to receive positive feedback from our clients and their unbreakable trust which is our asset and success mantra. Today, We have …
How You Can Deliver Great Customer Experience With Smart Automatic Call Distributor If the contact center software is at the heart of call center operations then the skill mapped automatic call distribution (ACD) feature is the core of the software and can be leveraged to give customers a fine experience in addition to optimizing agent …
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How Call Center Software Facilitates Work from Home in This Corona Age Corona is proving to be a disruptor in more ways than one. The entire global economy is forecast to see a drastic downturn. As a result, the employees are likely to suffer. There is a risk of contracting the virus in closed work …
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Tech Trends for Small Enterprises Growth 2024 It can always be a challenge for a small enterprise to compete with larger or more established competitors. Today, however, various tech-driven developments are enabling smaller businesses to take steps to streamline their operations, improve results, and ultimately become more competitive. So, from improving internal communications to modernizing …
Tips on Satisfying Customers with First Contact Resolution For call/contact centers it is important to satisfy calling customers and that too on the first call itself. First Contact Resolution (FCR) is an important IT support metric that includes best practices and strategies for better customer service. It is simply the percentage of incoming calls or …
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