6 Ways to Build Customer Trust in a Digital Era “Building customer trust is likely to double your ROI”. In this digital era, it is becoming difficult for an organization to keep up with the increasing demand of the customer service. But, customer service is the only key to generate more business. Excellent customer service […]
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Top 7 Industries Capitalizing on Call Center Software Customer care is the new sales engine for companies now. Coming out of the shadows which harped on the three factors—lowering labor cost, optimizing service, and achieving the right mix of offshoring, customer care has now taken the driver’s seat. Discerning customers favors companies showing that they
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10 Customer Service Mistakes And How To Avoid Them The Covid-19 pandemic has seen many businesses operating at the threshold or push their limitations to overcome the unforeseen and avoid the major customer service mistakes. In the ‘next to normal’ phase that is unfolding with the rapid vaccination world over, customer expectation from brands is
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10 Tips To Ensure Exceptional Call Center Customer Service Call Center customer service is the most critical component of any organization. This quote by Damon Richards perfectly sums up how important customer service is: “Your customer doesn’t care how much you know until they know how much you care.” The success of a business highly depends
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Why Do Auto Dealers Must Choose the Right IP PBX System for Business Success? Would you be surprised to know that phone calls are among the most common purchase paths as well as the most valuable conversion means in the automotive industry? As per LSA data, 61 percent of new and used vehicle buyers prefer
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Should You Get a Hosted or Premise-Based Voice Solution With the emerging VoIP trends, whether to choose a premise-based voice solution or a hosted-based voice solution (the most heard these days) is a big question. What happens is, sometimes most companies choose any of them and after a certain period of time, they find the
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How to Engage New Customer Within a Web Conference “Engaging with the customers should be the primary goal of all the business activities in an organization.” This quote by Maulik Shah, co-founder of Ecosmob Technologies clearly indicates that no matter what business activities an organization undertake. The main target needs to be the customer engagement.
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Benefits of Web Conferencing for the Healthcare Industry Web conferencing is taking its hold over most of the industries now. The only reason is to get the global exposure. The people across the world can connect to one another and it is extremely benefiting in each of the industries. Businesses have become global and all thanks
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Improving Customer Service With Embedded Communications Embedded communications are one of the core necessities of the current marketplace. How? 63% of the US enterprises would adopt or plan to adopt WebRTC by the year 2017 Organizations with 1000+ employees has the capability to embed communications into other apps or sites Embedded communications like WebRTC help
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Most Reliable VoIP Reseller Program Benefits of Becoming Our Reliable VOIP Value Added Resellers We understand that you would be definitely interested to know how our partner program will benefit you in this ever-growing VOIP industry: 1. Become a Part of this Booming Industry We already discussed on how this industry is really growing in
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