What Predictive Dialer Software Can Do for Outbound Call Centers Well, is there any way to ensure that the call centers can track their customer’s previous conversations and improve their satisfaction ratio? Predictive Dialers is the name. What is a Predictive Dialer? A predictive dialer is a tool specifically designed for call center agents. This …
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Why Hosted PBX Is The Best Solution For Remote Team Technology has completely changed the way people used to work earlier. Internet and cloud-based applications are the most game-changing technologies for various industries. This has increased the number of people who started working remotely. One of the very important technology is the hosted PBX system. …
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6 Signs Your Business Should Consider IP Phone System Did you check out the latest hosted PBX trends? The latest hosted PBX trends says that IP phone system will become more enhanced with the following things: More uptime Better maintenance support Enhanced communication Better integration with Enterprise Apps Enterprise-level advanced features Independent from desktop devices …
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How Sales Teams Close More Deals With Video Conferencing Video Conferencing trends are ruling in the following three areas: Personal social conference calls Personal video call interviews Business & sales calls Sales is an important factor of a business as its success is more or less dependent on the sales figures. When you plan your …
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5 Reasons Why Customer Engagement Can’t Exist Without Analytics? Businesses cannot survive without analytics. How YouTube is able to give you the recommendations for the videos? How Google understands the user’s intentions behind searching for a particular key phrase? How Airbnb became successful in such a short span? For any business, it is imperative to …
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[vc_row][vc_column][vc_column_text] 7 Steps to set up a successful customer service department Ever wondered why some companies are more successful than others? Even when they charge a premium, customers flock to their website in hordes. The answer is simple – Customer Service. In most cases, customer service is what differentiates them from the crowd. “A …
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5 Unique Ways Automatic Call Distribution Helps Call Centers Automation is seen nearly in most of the industries and this is what all call centers are taking advantage of. Most of their time was spent in controlling the flow of the calls manually among the various call center agents available. But, to their rescue, is …
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5 Reasons WebRTC Is a Boon to Call Centers “Communication is the key for any global business.” This statement by Anita Roddick goes well with the call center industry. Earlier, call centers used the old traditional way to communicate with the telephone systems. But, the technology has evolved in such a way that it is …
Importance of Softswitch in VoIP Business As per the recent VOIP growth report by Zion Research, the value of the VOIP services market is expected to reach more than USD 140 billion by the year 2021. This report depicts the importance and demand for the VOIP business solutions. But, how VOIP reached to such success …
How to Use Video Conferencing in Business? Video conferencing has now become the most important function for almost all the modern businesses, irrespective of their sizes. As per the market study, video conferencing solutions will reach up to $35.6 billion by the year 2018. Also, 94% of the enterprises have noticed that video conferencing enhances …