How IP PBX System Enhance Your Mobile Workforce? Communication plays a vital role in digital strategy in order to have appropriate business processes to offer an effective customer experience. And, with the speed at which digital strategy is being adopted by the enterprises, it is going to change the way we used to work and […]
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9 Tips to Improve First Call Resolution using HoduCC With increasing means of communication (read chat, email, text and social media) First Call Resolution is soon becoming the First Contact Resolution. One of the important statistics a contact center can offer to measure is FCR or first call resolution or First Contact Resolution. HoduCC –
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Top 5 Tips to improve your customer experience in Call Center An effective call center is a key ingredient for any business no matter what industry vertical it belongs to. This call center works as the major contributor in defining the success and failure of the company or the organization. It is crucial that your
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How Healthcare Industry Can Get Benefited With Multi-tenant IP PBX Software? The healthcare industry needs a robust yet swift communication system to ensure that its different units are working in harmony. The Multi-tenant IP PBX Software has benefited the healthcare industry in a variety of ways. It has not only consolidated the communication system, but
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Why IP PBX Is A Boon for Business? For quite a long time now, PBX manufacturers have been moving towards the IP (Internet Protocol) communications. They now use the protocols which can be incorporated to other existing networks. As they run over Internet Protocol, they are called the IP PBX software. By forever changing the
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Why HoduCC Is The Best Call Center Software In The Market? For any business “Customer Experience” is the most important ingredient because a happy customer will give you more business from himself, referral business, positive ratings and reviews as well as a testimonial. In fact, there are so many things a business can gain from
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Different Industry Verticals Benefited Implementing Customer Support Business Model Customer service is often the most underrated in any company. However, the last few months have changed everything that we thought was normal. A great customer support has become a cornerstone for success. In today’s time, the companies adopting call center customer support openly are maximizing
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Why Your Call Center Software Must Have Predictive Dialer? Call center or contact center is a tricky business. Sometimes, it becomes difficult to gauge the actual Returns over Investment. The reason is the revenue of any call center is dependent on the time spent by an agent with a live prospect. This call can be
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Top 5 Reasons of Popularity of SIP Trunking Businesses are adopting IP PBX Software in ever increasing way. As per the collected survey statistics more and more organizations are adopting this solution. The PBX software uses SIP Trunking to establish a communication mechanism. This channel provides a mechanism for voice and video calling. This system
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Top 3 Call Centers Trends To Look Forward in 2017 Call Centers are performing at their best for a past few years. A shift of business towards improvising customer satisfaction has played a major role in the growth of call centers and customer support centers. Regardless of the size of a call center, there are
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