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how multi tenant pbx software empowers telecom businesses-blog-14-sep-2022

How Multi Tenant PBX Software Empowers Telecom Businesses?

IP PBX Software / By

How Multi Tenant PBX Software Empowers Telecom Businesses? The dynamics of the telecom industry have dramatically evolved in the last few years. More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. When you have distributed teams, multi-tenant PBX systems become the lifeline of your business communications. Multi-tenant PBX …

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7 Best and Effective Inbound Call Strategies For Call Centers-blog-07-09-2022

7 Best and Effective Inbound Call Strategies For Call Centers

Call Center Software / By

7 Best and Effective Inbound Call Strategies For Call Centers Accessibility is one of the essential aspects of delivering an impeccable customer service experience. The inbound contact center serves as the point of access for customers for queries, complaints, issues, and feedback. Inbound call center software helps businesses to optimize huge volumes of inbound calls …

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How can Enterprise VoIP System Benefit your Business

How can Enterprise VoIP System Benefit your Business

IP PBX Software / By

How can Enterprise VoIP System Benefit your Business If you’re running a business, big or small, you’ve likely considered making the switch to a VoIP (Voice over Internet Protocol) phone system. And rightly so! Enterprise VoIP phone systems today offer a plethora of communication and collaboration features that can save your business time and money. …

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How omnichannel creates seamless customer service experience-blog-17-aug-2022

How omnichannel creates seamless customer service experience

Contact Center Software / By

How omnichannel creates seamless customer service experience Today’s business environment is ever-changing! The increasing competition due to demanding customers, technological disruptions, and shopping behavior patterns have changed the traditional course of action.  Given the numerous platforms that we have today, achieving a consistent customer experience across these platforms is challenging for many firms. For example, …

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IP PBX System: Robust and Reliable Business Telecommunication Solution-blog-10-aug-2022

IP PBX System: Robust and Reliable Business Telecommunication Solution

IP PBX Software / By

IP PBX System: Robust and Reliable Business Telecommunication Solution Office telecommunication system plays a crucial role in driving efficiency and productivity in the workplace.  Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this scenario, it has become imperative for employers …

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7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software

7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software

Contact Center Software / By

7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service.  An omnichannel contact center software serves as …

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How can insurance companies improve customer service?

How can insurance companies improve customer service?

Call Center Software / By

How can insurance companies improve customer service? Call center software plays an integral role in the success of businesses in all sectors, including insurance. Modern customers today expect a fast, efficient, and seamless service. As per Capgemini’s Digital Transformation Institute, 8 in 10 customers are willing to spend more with an organization for a better …

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Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software

Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software

Achievement / By

Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software Yet another recognition! Yet another proud moment!  It’s pretty exciting to see that HoduSoft has bagged the 6th rank in GetApp’s Category Leader list for contact center software, published by Gartner Digital Markets Report. What makes this recognition so special for us is that …

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