5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business In the last few years, a lot has changed the way individual users access the internet. The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. …
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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. Drucker once said “Do what you do best. Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of …
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Cost Per Call : A Key Metric for Your Contact Center Have you ever wondered how much money you spend to handle a single call? If you’ve mulled over the question, then you must be aware of the concept known as ‘cost per call.’ Cost per call is one of the most important metrics for …
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HoduCC: A Standout Contender in The Capterra Shortlist for Call Center Software In today’s rapidly evolving customer service and communication landscape, companies are continually seeking cutting-edge call center software solutions to enhance their customer interactions. Over the years, HoduCC has emerged as one of the leading call center software solutions providers amongst the most prestigious …
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Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “best contact center software for small businesses” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page. Some websites …
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In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and …
HoduCC Honored with Software Advice Frontrunners Badge 2023 In the dynamic world of contact center software, staying ahead of the curve is crucial for businesses looking to deliver a superior customer experience. HoduCC, a leading provider of contact center software, recently achieved a significant milestone by winning the Software Advice Frontrunner badge for 2023. This …
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The Power of Multi-Tenant IP PBX Software with Unlimited Extensions for ISPs and MSPs “What is the maximum number of extensions this software can provide?” Many Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), Managed Service Providers (MSPs), and other telecom service providers ask this question when they look for any IP PBX software. …
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HoduSoft Honored with GetApp Category Leaders 2023 Award for Exceptional Performance in Multiple Software Categories HoduSoft has once again proven its excellence by achieving yet another prestigious award, “GetApp Category Leaders 2023”. This award not only showcases the continuous commitment to innovation and exceptional software solutions but also solidifies HoduSoft’s position as a leader in …
Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. When customers call your call center (or contact center), they …