CUSTOMER SUCCESS MANAGER/ACCOUNT MANAGER - Hodusoft

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CUSTOMER SUCCESS MANAGER/ACCOUNT MANAGER - Hodusoft

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CUSTOMER SUCCESS MANAGER/ACCOUNT MANAGER

Ahmedabad , 02 Position
Experience: 3-7 years
Qualification: Any Technical Graduate or Masters Graduate

Responsibilities:

Establish clear client retention goals
process milestones for the clients and employees to work towards
assist customers with setting up and navigating programs
promote the value of the product/solution
upsell/cross sell services and solutions with the brand image
promote value through customer experience
assist in creating training courses and educational materials
review customer complaints and concerns and seek to improve the customer experience.

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