What Call Center KPIs You Need to Track to Improve Performance? To ensure the effectiveness and efficiency of a call center, it is vital to analyze its Key Performance Indicators (KPIs). Everybody including the call center managers, supervisors, or decision-makers is aware of the importance of analyzing call center KPIs. However, they may not be …
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10 Essential Call Center SOFTWARE Features to Look Forward in 2021 In order to provide superior customer service and enhance customer satisfaction, businesses need to have a seamless call center operation. With the help of call center software features, businesses can easily track, monitor, manage, and route phone calls. However, businesses that deal with a …
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How to run smooth business operations while promoting remote work? Remote work is a necessity for almost all businesses across the globe. The Corona pandemic has changed the way of business operations. The demand for social distancing forced companies to practice working from home for safer and smoother business operations. In fact, it’s a good …
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DOT WFH Extension Till 31st December 2020 Yet Another Reason to Get Your Call Center Software COVID-19 popularized the term Work From Home. What used to be an option became mandatory. It is proving to be a practical way to ensure continuity of business and work. Even DoT has extended relaxation up to 31st December …
Why Your Outbound Call Center Will Find Intelligent Auto Dialer Software Invaluable for Campaigns Output with excellent results matters a lot, especially for call centers. When a contact center takes up an outbound campaign, its reputation and future work depend on various factors. However, the most important factor is just how speedily and effectively its …
5 Tips to Simplify Call Center Software The call center industry is one of the most competitive industries in today’s time. Aside from the strong influx of clients and callers, companies also have to consider their agents. If not, the hectic schedules and tiring calls can badly impact the efficiency and productivity of Agents. From …
How Call Center Software Facilitates Work from Home in This Corona Age Corona is proving to be a disruptor in more ways than one. The entire global economy is forecast to see a drastic downturn. As a result, the employees are likely to suffer. There is a risk of contracting the virus in closed work …
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Tips on Satisfying Customers with First Contact Resolution For call/contact centers it is important to satisfy calling customers and that too on the first call itself. First Contact Resolution (FCR) is an important IT support metric that includes best practices and strategies for better customer service. It is simply the percentage of incoming calls or …
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Top 10 Call Center Software 2024 The right call center software can empower a business to provide quick, effective, and trustworthy customer service. It can automatically dial outgoing calls and connect customers with agents, handle a torrent of incoming calls and route specific calls to suitable agents. Besides, it can be used to monitor call …
Smart Use of Auto Dialer Software For Improved Productivity The days of the dumb auto dialer are over for a long. These days, if you operate call centers or have in-house contact center software you are likely to use an auto dialer. Most businesses are already using VoIP auto dialer software built into the contact …
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