HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. HoduSoft, a leading provider of contact center solutions, has stepped up to the challenge by introducing an AI Chatbot feature in its Contact Center Software. …

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How Contact Center Software Help Insurance Companies in Enhancing CX? If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to …

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Optimizing CX with Omnichannel Contact Center in Your E-commerce Business If you’re an e-commerce entrepreneur, this question is for you. Do you think you provide adequate customer experience (CX) to your customers? Think again. A Twilio study revealed 85 percent of brands thought they offered personalized CX. But just 60 percent of customers agreed. The …

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7 Ways to Align Employee Experience (EX) with Customer Experience (CX) If you’re aware of the term EX (Employee Experience) then you must know how significantly it contributes to CX (Customer Experience). A report released by Cambridge-based research and advisory firm Forrester in 2021 asserted how EX is a key contributor to the improvement in …

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Telemarketing Software: Features, Benefits, and Implementation When the concept of telemarketing began in the 1950s, telephonists, or switchboard operators as they were known back then, used traditional phone systems to call prospects. Before speaking with any live person, they would usually waste around one minute dialing the number manually and waiting for the call to …

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The CSAT: Measuring Customer Satisfaction in a Contact Center For every complaint a contact center receives, there are around 26 clients who are dissatisfied with the service but prefer not to express their displeasure. That’s a statistic worth taking note of, that there are many who choose to remain silent and though you think you …

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Contact Center Solutions For Your Enterprise: The New Keys to Success. Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. 84% of businesses that strive to enhance customer experience noted significant growth in their revenue. The major driving factor behind such growth is the great convenience in …

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Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. BPOs are investing in multichannel customer support software so that they can offer their customers a choice of communication channels as well as an omnichannel experience. An omnichannel call center software …

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5 Reasons Why Financial Institutions Must Invest In Contact Center Software  Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success. Today, finance contact center software is one of the best ways for financial institutions …

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