5 Ways to leverage eCommerce Contact Center Software to improve CX With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista, the e-commerce sales figure is expected to reach 8.1 trillion USD by 2026. As the competition gets fierce over the years, e-commerce …

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7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX The customer experience (CX) has become a key differentiator in driving business success. 73% of consumers have admitted that CX influences their purchasing decision. What do modern customers imply by good customer service experience? Greater convenience, faster resolution, and consistency. Today, businesses have …

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How omnichannel creates seamless customer service experience Today’s business environment is ever-changing! The increasing competition due to demanding customers, technological disruptions, and shopping behavior patterns have changed the traditional course of action.  Given the numerous platforms that we have today, achieving a consistent customer experience across these platforms is challenging for many firms. For example, …

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7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service.  An omnichannel contact center software serves as …

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Top Call Routing Strategies to Improve Customer Experience An exceptional customer experience is critical to a business’ immediate and long-term success. Today, 83% of customers expect to engage with someone when contacting a business. While meeting these expectations every time might be impossible, enhanced call routing strategies will get call or contact centers close to …

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Leverage Auto Dialer Software to Boost Call Connect Rate Most businesses make calls to prospective customers as a strategic part of their operations. Instead of agents spending time dialing numbers manually, businesses are adopting auto dialer software to save time. With the rise of tech-savvy mobile users and the internet being readily available for all, …

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What is ACD (Automatic Call Distribution) and Its Importance For Today’s Businesses? In today’s time, all the well-performing Contact Center Software has ACD as one of its primary components. Automatic Call Distribution (ACD) makes the communication process smooth and easier. A call center is a place where the agents have to deal with a lot of …

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Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits.   …

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Omnichannel Contact Center: A Beginner’s Guide to Scale Up Providing the best customer service is one of the most important pillars of any businesses’ success. Earlier, call centers had limited resources making it difficult for tech support to handle every query. Today the concept of the omnichannel contact center has transformed the scenario. It enables …

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