All You Need to Know About the Importance of Predictive Dialer Software for Contact Centers Predictive dialer technology is one of the most important innovations in the contact center industry. Before its invention, customer service agents would dial phone numbers manually to make outgoing calls. It not only consumed a lot of their time but …
Importance of Video chat in contact centers As the world is hit by the COVID-19 pandemic, personal meetings and home visits are fading away. Today, we follow the norms of social distancing, which has changed human interaction. In recent times, there has been a drastic shift in the way people interact and communicate with each …
How Hoducc Zoho Phonebridge Integration Improves Productivity For Contact Centers In today’s highly competitive environment, as companies jostle to grab a pie of the customer relationship becomes integral. It is exactly why most companies prefer to use Zoho Phonebridge or similar CRM (Customer Relationship Management) software to store all the information of the customers. …
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Contact center customers’ engagement transformation after COVID-19 The new normal after COVID-19 brought innovative ways to boost business communication. Somehow the pandemic has brought lasting change for customer engagement through the contact center software. The businesses were promoted on the ongoing customer service through remote working and video conferencing. Moreover, many contact centers have not …
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How to Ensure Standardized Security for Contact Centers Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to security standards strictly. Most contact center software users nowadays are aware of the perils of contact center security lapse. Besides, because of …
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Contactless Operation of Contact Centers With Contact Center Software COVID-19 could be termed as a blessing in disguise for contact center software employees. The shift to widespread remote work meritoriously leveled the playing field for many contact center employees. Almost everyone in a call center is a remote agent. This means the contact center software …
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Logistics Industries Drive Superior Customer Experiences with Omnichannel Contact Center Software Logistics sit in the middle. On the one side are the end buyers relying on logistics for quick and safe delivery of products. On the other side, there is the client or seller making use of logistic services. Any reduction in the quality of …
How to reduce customer wait times to increase the efficiency of contact centers? As technology is evolving, the expectations of customers are also enhancing a lot. It has given them the power of convenient shopping and quick gratifications. Hardcore competition has spoilt them for choice, and their experience has also metamorphosed. So, contact centers need …
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How Facebook integration with Contact Center software enhance productivity Ease of communication is the demand of business. Contact center software helps companies in getting connected with their team and customers. Day by day, more and more businesses are implementing the Omnichannel contact center software in their companies. Therefore, several advancements are taking place in call …
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How Omnichannel Contact Center Software can enhance the customer experience in FMCG industry Traditionally, the FMCG or Fast-Moving Consumer Goods industry has been considered a blue-eyed boy. The FMCG business unit in a diversified business was always accused of being given special favors normally. However, the last few months have been everything but “normal”. For …