Have You Heard? Call Center Software is Best Bet for Healthcare Business The customer experience matters a lot in most of the industries nowadays as the companies face a tremendous competition, and the healthcare industry is no exception! Perhaps you might think: what is the connection of pleasant customer experience with the healthcare sector? The […]

10 Customer Service Mistakes And How To Avoid Them The Covid-19 pandemic has seen many businesses operating at the threshold or push their limitations to overcome the unforeseen and avoid the major customer service mistakes. In the ‘next to normal’ phase that is unfolding with the rapid vaccination world over, customer expectation from brands is

What Predictive Dialer Software Can Do for Outbound Call Centers Well, is there any way to ensure that the call centers can track their customer’s previous conversations and improve their satisfaction ratio? Predictive Dialers is the name. What is a Predictive Dialer? A predictive dialer is a tool specifically designed for call center agents. This

5 Unique Ways Automatic Call Distribution Helps Call Centers Automation is seen nearly in most of the industries and this is what all call centers are taking advantage of. Most of their time was spent in controlling the flow of the calls manually among the various call center agents available. But, to their rescue, is

9 Tips to Improve First Call Resolution using HoduCC With increasing means of communication (read chat, email, text and social media) First Call Resolution is soon becoming the First Contact Resolution. One of the important statistics a contact center can offer to measure is FCR or first call resolution or First Contact Resolution. HoduCC –

Top Tips To Handle Caller Rush In The Holiday Season With HoduCC The holiday season has started and also the business season for a few industry segments. For an instance, this is the peak season for eCommerce industry. There can be many as such industries which are juggling to handle the rush of customers and

Top 5 Things You Must Check Before Buying Contact Center Software Getting the right contact center software is an important thing as it is a considerable upfront investment for any business or call center. Thus, you have to ensure that your investment will give you good returns. You will find piles of articles giving tips

Work Anywhere, Anytime with our Contact Center Software’s New Feature “Web Phone” Hodusoft is working day and night to develop the VoIP products which can make the job of people accurate, fast and easy. We constantly emerge new products to cater our clients. One of our most appreciated VoIP Products is “HoduCC”. It is a

Top 3 Challenges Faced By The Contact Centers and How To Solve Them The contact center business is at a peak at the moment. The simple reason behind this unbeatable growth of this industry is, now business people have started giving more emphasis on the customer support. Any small to big business has started to

Top Tips To Select The Right Contact Center For Offering Enhanced Customer Care Services Nowadays customer care is an important part of any business. More and more businesses prefer to outsource the customer care to contact centers who can address the concerns of their clients and contribute in better customer relationship. However, a few things