5 Reasons Why Customer Engagement Can’t Exist Without Analytics? Businesses cannot survive without analytics. How YouTube is able to give you the recommendations for the videos?  How Google understands the user’s intentions behind searching for a particular key phrase?  How Airbnb became successful in such a short span? For any business, it is imperative to …

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[vc_row][vc_column][vc_column_text] 7 Steps to set up a successful customer service department Ever wondered why some companies are more successful than others? Even when they charge a premium, customers flock to their website in hordes. The answer is simple – Customer Service. In most cases, customer service is what differentiates them from the crowd.   “A …

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Importance of Softswitch in VoIP Business As per the recent VOIP growth report by Zion Research, the value of the VOIP services market is expected to reach more than USD 140 billion by the year 2021. This report depicts the importance and demand for the VOIP business solutions. But, how VOIP reached to such success …

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Different Industry Verticals Benefited Implementing Customer Support Business Model Customer service is often the most underrated in any company. However, the last few months have changed everything that we thought was normal. A great customer support has become a cornerstone for success.  In today’s time, the companies adopting call center customer support openly are maximizing …

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Why Your Call Center Software Must Have Predictive Dialer? Call center or contact center is a tricky business. Sometimes, it becomes difficult to gauge the actual Returns over Investment. The reason is the revenue of any call center is dependent on the time spent by an agent with a live prospect. This call can be …

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VoIP Products of HoduSoft Empowers Business Communication HoduSoft thrives to contribute in improvised business communication. To fulfill this agenda, the company has come up with next generation VoIP Products. HoduSoft offers an array of reliable and innovative VoIP products at cost effective rates, which ensure the maximum ROI with efficient communication for any industry. HoduPBX …

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Understand VoIP Softswitch, Class 4 Softswitch and Class 5 Softswitch The VoIP telecommunication industry is very fascinating. Many people get attracted towards this industry, but get confused with the different technical terms used in this industry. Class 4 softswitch and class 5 softswitch is among those terms which are used widely. This Blog will educate …

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