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The Future of customer service is the Omnichannel Contact Center Regardless of how the customers contact you, they expect to have their issues resolved on time. Nowadays, customers expect businesses to allow them to switch seamlessly between different channels such as phone calls, website chats, video chats, and emails to meet their needs. A service …
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Omnichannel Contact Center Software for E-commerce Industries Ecommerce does need to have a contact center solution in place not only to serve existing and potential customers but to also carry out campaigns. Given that people these days use their mobiles and desktops and a variety of communication tools, it follows that a simple voice channel …
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